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Top 5 Reasons to Avoid Big Box Stores When Buying Cabinets Online

There are so many compelling reasons to adopt a “one-stop shopping” approach both in real life and online, and being able to simply go to one place for all your purchases can save you a lot of time. Convenience is the number one reason for the success of megastores like Walmart to Home Depot as well as its online counterpart, Amazon. These stores offer everything from socks to books (remember that Amazon started out as a book retailer) to refrigerators and home furnishings. Yet experts advise against buying kitchen cabinets online from these large Internet retailers for a number of reasons. Read on to find out why it makes more sense in the long run to turn to a specialty store instead, especially when making a long-term investment in something like cabinetry.

Big Box Stores Edge Out Small Businesses

Mom and pop stores have a hard time competing with huge retailers, making it especially challenging for smaller stores to be successful in the contemporary market. Small businesses form the backbone of the American economy and often give back to their local community and donate more to non-profits than the mega chain stores. Nelson Cabinetry is a great example of a conscientious business that makes an investment not just in its own workers and customers, but the community at large (see, for example, their 2022 scholarship to help with education expenses). By supporting small businesses, you’re also supporting business models that hire local workers, contribute to the community, and put people first.

Megastores Often Sell Cheap Imports

The major advantage that huge box stores have over specialty retailers is their size: thanks to the economy of scale, they can buy a large number of items for cheap and then sell the products with a markup. One way that megastores keep their enormous inventories flowing is by stocking up on cheap items that are imported and not necessarily tested for quality or safety. Though this can keep prices low, customers end up paying unforeseen prices in the long run. While a flimsy article of clothing or cheap picture frame can just be thrown away, it’s more complicated to address quality defects in items like cabinets. When you buy cabinets, especially if you’re doing your shopping online, be sure to check for the quality and a good warranty. Read our article here about the materials to look for in kitchen cabinets.

They Don’t Always Have the Lowest Prices

One of the ways that big box stores lure in customers is with extremely low pricing on certain items. But this cost model doesn’t apply completely across the board, and if you perform a price comparison between cabinets from a specialty store and from a big box store like Home Depot, you might be surprised that the specialty stores, in addition to offering superior quality and customer service, are also competitive in terms of pricing. Check out our blog post here that shows a breakdown of the cost and warranty offered by the specialty retailer Nelson Cabinetry and the products available at Lowe’s.


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Selection is Limited at Big Box Stores

Since big box stores have such a wide range of products overall, they have little attention to dedicate to just one product. This means that customer service representatives won’t necessarily have the answers to all of your questions, like a specialized cabinet seller would. And it also means that the selection will be pared down to the items that they can simply move the most quickly. This means that a megastore won’t give you much variety, whereas a retailer that specializes in cabinets can offer you a broad range of sizes and styles that give you the greatest flexibility in deciding what to invest for in your home.

Customer Service

As mentioned above, a customer service representative at Lowe’s or Home Depot might not be able to answer your question about cabinets, since they probably have a variety of responsibilities and perhaps even cover multiple departments. And when you buy cabinets online, the likelihood that you’ll get specialized attention from Amazon or Wayfair is even lower.



Check out Nelson Cabinetry, which has been in the cabinetry business for 4 generations and offers quality Shaker cabinets at affordable prices for nationwide shipping. We’re just a phone call (832-998-6598) away, or you can send us an e-mail and we’ll be happy to get back to you.

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Nelson Cabinetry

Nelson Cabinetry is an online distributor of high quality kitchen and bathroom cabinetry. We pride ourselves in delivering a high quality product via an easy to use, convenient website. Placing your cabinet order has never been easier and you can do so from the comfort of your home, office or job site.


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Evan Nelson

Evan Nelson is a skilled content writer with over 5 years of experience specializing in kitchen and bath design. His expertise in the field and ability to convey complex ideas in an accessible way have made his articles a valuable resource for homeowners and design enthusiasts alike. Evan's insights have been featured in top publications like Homes & Gardens, Family Handyman, and Real Homes. He focuses on providing practical advice, innovative ideas, and detailed guides to help readers make informed decisions about their kitchen spaces. With a passion for creating content that educates and inspires, Evan's writing helps transform kitchen dreams into reality.

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