Terms and Conditions 

Welcome! If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nelson Cabinetry’s relationship with you in relation to this website.

The term “Nelson Cabinetry” dba Nelsonkb.com refers to the owner of the website whose registered office is in Dallas, TX. The term “You” refers to the user or viewer of our website.

 

  • Nelson Cabinetry’s hours are Monday – Friday from 8:00am – 6:00pm (ET) and Saturday from 8:00am – 5:00pm (ET) at 832-998-6598 or info@nelsonkb.com.

 

Website

 

  • All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice.
  • You are aware that there may be inaccuracies or errors and Nelson Cabinetry dba Nelsonkb.com (hereafter “Nelsonkb.com”) will not be liable for these inaccuracies or errors to the fullest extent permitted by law.
  • Your use of this website is at your own risk and Nelsonkb.com shall not be held liable.
  • This site may link to other websites that provide information for the user; however this does not mean that Nelsonkb.com endorses that site. Nelsonkb.com does not have any control over these sites and they are intended for informational use only.
  • You may not create a link to this website from another website without prior written consent from Nelsonkb.com.
  • Your use of this website is subject to the laws of the United States.
  • The entire liability of Nelsonkb.com and its suppliers for any and all reasons shall be limited to the amount actually paid to Nelsonkb.com. In no event shall Nelsonkb.com be liable for any indirect, incidental, consequential or special damages.

Ordering Policies

  • If you use Nelsonkb.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept all responsibility for all activities that occur under your account. You must be of legal age to make any purchases on the Nelsonkb.com website. You agree that all information that is entered into the system is true to the best of your knowledge. Nelsonkb.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
  • Nelsonkb.com hours are Monday – Friday from 8:00am – 6:00pm (ET) and Saturday from 8:00am – 5:00pm (ET) at 832-998-6598 or info@nelsonkb.com.
  • A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
  • All online orders are final. It’s the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
  • All online orders from Nelsonkb.com are custom orders so we DO NOT accept order cancellations or returns. Exceptions are made on certain products and orders. See product details below.
  • All orders must be paid in full in order to be processed.
  • Nelsonkb.com will not hold orders once they are placed unless agreed on in writing. You will be required to accept the delivery in the normal time period.
  • All approved refunds will take approximately 3-7 business days to reflect back on the credit card. All refunds will be issued to the original form of payment.
  • Orders may be subject to tax. For purchases where sales tax is applicable, you will see the tax calculated on the checkout page prior to submitting your order. In addition, some states may require you to file Use Tax for online purchases. Check with your local taxing authority for additional details.
  • If for any reason an item is out of stock, you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by Nelsonkb.com. Some items may take up to 4 to 8 weeks. 
  • Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs if possible.

Design Service Policies

  • Nelsonkb.com offers a free design service to all our clients. We will help you design your project free of charge; however it is the customer’s responsibility to verify all designs before making any purchases. Nelsonkb.com does not guarantee or take responsibility for any designs. All designs are based on customer preferences.
  • Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information; we just need your name, email address, and phone number to get started.
  • All designs are recommendations based on the information that we are given. All information must be submitted in writing, not verbally. By checking out and purchasing cabinets, the customer acknowledges that they have approved everything listed in the quote provided by Nelsonkb.com. If an order is received and the customer does not like the design, Nelsonkb.com will not be responsible to provide new cabinets.

Contractor Program Policies

 

  • Contractor program is for licensed contractors and remodelers that are involved directly in the kitchen and bath industry. All applicants will be required to provide proof of active business entity to be considered for the program.
  • Nelsonkb.com reserves the right to determine eligibility of all applicants based on the information provided.
  • Nelsonkb.com reserves the right to change any or all details of the program at any time, without prior written notice. Contractor accounts may also be subject to reclassification at any time. Any questions regarding terms, conditions or eligibility may be submitted to info@nelsonkb.com.
  • Not to be combined with other general advertised promotions. Advertised promotions will not apply to the contractor customer groups, unless otherwise specified.
  • All customer groups including contractors are subject to all other general terms and conditions.

Promotion Policies

  • All sales, promotions, and coupon codes are subject to change without notice and only available on new purchases through Nelsonkb.com’ public website. Offer cannot be applied to previous purchases or combined with any other offer; additional exclusions may apply.
  • Sale promotions and coupon codes may have limit restrictions depending on the promotion. If the expiration date is missing on the advertising material, the sale or coupon will be valid till the end of the year it was published. Certain minimums may be required for the coupon code to be valid.
  • The coupon code must be entered by the customer at the time of checkout on the “My Cart” page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.
  • If you have a question about our promotional policies or have identified a possible problem with a coupon code, please contact us at info@nelsonkb.com.

Product Policies

Kitchen Cabinet Policies

Delivery & Shipping

Standard Curbside Delivery 

Nelsonkb.com offers curbside delivery service that will allow our customers to enjoy the luxury of a first-class delivery made directly to their home.

  • Timeframe – Approximate shipping times will be displaced in the checkout page. Shipping lead times will vary due to the shipping logistics to different areas of the country as well as weather conditions. 
  • All cabinet orders that consist of 5 cabinet boxes or more will be delivered via the Standard Curbside Delivery service. Nelsonkb.com will determine if the order contains 5 cabinet boxes or more.
  • The delivery crew is responsible to bring the cabinets curbside. The crew will not open the boxes unless there appears to be external damage that needs to be inspected. The crew is not responsible to stay while you open all the boxes, you have 4 (four) business days to report concealed damage.
  • Deliveries will ship via tailgate delivery through a third party (such as: LTL, Saia, or FedEx). The carrier will NOT bring the cabinets into the home or remove material. The customer will be responsible to unload the cabinet boxes off the tailgate of the truck. Some restrictions may apply.
  • Delivery days will vary for each specific location. Deliveries are only made to certain areas on certain days of the week on the next available truck. If you would like to find out what days our trucks are in your area you may contact customer service and we will be happy to provide you with that information.

Restricted Area Home Delivery – (CALL FOR QUOTE)

  • If your delivery location has additional restrictions and requires custom delivery not offered in the standard in home delivery a quote will be provided. Special cases include but are not limited to: ferry or bridge toll, located in remotely rural area that our normal service doesn’t cover, densely urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. If you have questions about your delivery location please call Customer Service. If you place an order and we determine the area is not serviced by our standard in home delivery we will contact you at that point to give you a quote.

Priority Order

  • Generally, Fast Flat ships in 12-15 business days and Priority Flat ships in 5-10 business days. Some restrictions may apply.
  • All priority orders will ship via tailgate delivery through a third party (such as: LTL, Saia, or FedEx). The carrier will NOT bring the cabinets into the home or remove material. The customer will be responsible to unload the cabinet boxes off the tailgate of the truck. Some restrictions may apply.
  • Exceptions: Some larger and/or non-standard custom items, such as pantries, oven cabinets, base corner cabinets and large skin panels will not qualify for priority shipping due to manufacturing and shipping constraints. Non-standard custom items (not found on website) require factory engineering prior to production; please consult your designer for details.

Replacement Order

  • All processed claims will ship in 10-12 business days after the claim has been finalized. Claims must be submitted to our Customer Service team for review with the appropriate photos and details. 
  • All replacement orders will ship via tailgate delivery through a third party (such as: LTL, Saia, or FedEx). The carrier will NOT bring the cabinets into the home or remove material. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

General Shipping Policies

  • Someone at least 18 years of age must be present to accept the cabinets.
  • Customer must have an area ready to accept the cabinets that is clean, dry and able to fit all the cabinets. The trucking companies will not help clear space for the cabinets.
  • The driver will not unpack the cabinets boxes due to time restrictions; however if a cabinet box appears to be damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
  • Nelsonkb.com will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Nelsonkb.com control.
  • Some items are shipped using a third party shipping company (such as: Saia, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Nelsonkb.com. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
  • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
  • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the delivery agent will call and reschedule. Nelsonkb.com is not responsible for lost time or wages due to a shipment being delayed.
  • Nelsonkb.com will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

Receiving Policies

  • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible to check and make sure that all items on the order sheet/packing list are delivered by the shipping company.
  • All missing and visibly damaged items must be clearly marked on the driver’s paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver’s and the customer’s signature.
  • The bill of lading (driver’s paperwork) indicates the number of cartons, not necessarily the number of items. You must check that all items on the order have been received before you sign the paperwork.
  • After all boxes are received sign off on the driver’s paperwork. Once the customer signs off that all cabinets are received, Nelsonkb.com will not be responsible for missing items.

Missing Items Policies

  • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Nelsonkb.com immediately via our email: info@nelsonkb.com
  • Nelsonkb.com will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
  • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

Damage/Defects Policies

  • Please inspect all boxes for visible damage in the presence of the carrier representative, they will not wait for you to open every box. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to Nelsonkb.com immediately via email: info@nelsonkb.com.
  • Nelsonkb.com is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
  • All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to Nelsonkb.com via email: info@nelsonkb.com by sending the info regarding the issue and pictures showing the damage. No claims will be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
  • All concealed damaged items must be reported within 4 business days after the product has been delivered. All claims then must be reported to Nelsonkb.com via email: info@nelsonkb.com by sending the info regarding the issue and pictures showing the damage.
  • Clear photos showing the damage or defective items will be required to process any claim.
  • IF THE CABINET OR CABINET ACCESSORY HAS ALREADY BEEN INSTALLED WE WILL NOT ACCEPT THE CLAIM OR REPLACE THE CABINET. Photos must be taken before the cabinets or parts are installed.
  • All product verified correctly as defective will be shipped at no charge.
  • If you have any questions or concerns, please contact us at 832-998-6598.

Cabinet Replacements

  • Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 10-12 business days to ship.
  • Nelsonkb.com will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Nelsonkb.com is not responsible for the assembly of the new part.
  • Nelsonkb.com is not responsible for any additional fees incurred.

Return/Cancellation/Mistake Policies

  • NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. Nelsonkb.com does not accept cancellation of orders or accept any returns, so please review all orders carefully. If a return exception is made, restocking fees apply.
  • We offer free design services to help the customer buy with confidence; however we do not accept any design related responsibility.
  • If a mistake is made during the checkout process, you may contact Nelsonkb.com via email at info@Nelsonkb.com immediately to try and resolve the issue; however Nelsonkb.com reserves the right to deny any requests.

Disclaimer for Painted Wood Cabinetry

  • Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Nelsonkb.com.
  • Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
  • Joint lines also may occur due to the repeated impacts from normal everyday use.
  • An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
  • Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.

Pricing Disclaimer

  • Nelsonkb.com reserves the right to change pricing without notice. Nelsonkb.com cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
  • Nelsonkb.com accepts Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, and Klarna financing. No personal checks, business checks, cashier’s checks or money orders will be accepted. 

Best Price Guarantee Policies

  • Nelsonkb.com is committed to providing the best possible pricing to our customers. If you find a lower advertised price on an equivalent quality product from a competitor, Nelsonkb.com will beat that price by 5%.
  • To request a Best-Price review, simply email the following information to info@Nelsonkb.com: Itemized detailed quote, shipping/handling/delivery charges, brand of cabinets, product details and delivery time frame. Please use “Best Price Guarantee” in the subject line of the email. Only valid printed quotes are eligible for review. In the event no effective date is listed on the information, only quotes dated within the past thirty days will qualify for review.
  • Nelsonkb.com reserves the right to make decisions on all Best-Price reviews, and the company’s decision on eligibility is final.
  • The Best-Price Guarantee does not cover the following special circumstances: competitors’ bonus, contractor pricing, special or free offers or promotions, rebates, financing offers, clearance, discontinued or close out pricing, special offers on used, returned, damaged, open box or display merchandise items. Service contracts, installation, delivery or assembly services are also not valid for review or comparison. Ready to Assemble (RTA) cabinets also do not qualify for this program.
  • All pricing reviews and comparisons will be based off final sales price. Nelsonkb.com will not automatically adjust or refund all or part of final sales price without verification of competitor pricing.

Warranty Policy

  • Nelsonkb.com hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery. Nelsonkb.com has the right to determine if the product is repairable or replaceable and does not include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by: improper handling, storage, installation, assembly, modifications or alterations to the product, extreme temperatures, intentional damage, fire or water, acts of nature, harsh abrasive chemicals, accidental misuse, or normal wear and tear.
  • Cabinets are made of natural wood and may vary in texture, color or wood grain, and exhibit subtle changes over time. These variations are considered natural and are not covered under the Nelsonkb.com warranty program.
  • All warranty claims MUST be made via email: info@nelsonkb.com and must have pictures along with a detailed description of the defects. After Nelsonkb.com reviews the claim, they will, at their discretion, determine to repair or replace the defective product. Nelsonkb.com will be responsible for all shipping and handling fees if a valid claim is approved.

Applicable Law

  • By using any Nelsonkb.com services, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Nelsonkb.com. All disputes will be filed in Dallas under Texas Law.