What should I do with damaged items?

If they are returned to the wrong location, unfortunately, we won’t be able to replace the damaged parts for no charge. If there are freight damages, please hold on to the damaged items until the freight company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the freight company for any damages that incurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before given permission to do so, if a carrier requests to see damages and they’re no longer available, you may be responsible for paying for the replacement parts that were shipped out.