Should I refuse a damaged item on my delivery?

No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. Please make sure to contact us within 5 days. The cabinet manufacturer reserves the right to determine the most cost-effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door may receive a new door only – not an entirely new cabinet. ​