No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. Please make sure to contact us within 5 days. The cabinet manufacturer reserves the right to determine the most cost-effective and efficient method to correct damaged items as a result of manufacturer defect or freight/shipping damage. This may not involve a total cabinet/accessory replacement. For example, a cabinet with a damaged door may receive a new door only – not an entirely new cabinet.