How is my order being shipped?

Nelson Cabinetry will ship all orders in the timeliest manner possible, anywhere in the Continental United States that has normal access and does not require special handling to reach the site. The company is not responsible nor liable for any delays in the shipping of your product due to transportation delays, weather issues, or any unforeseen delays that are out of our control. The shipping lead-time will depend on which cabinet style purchased and the destination zip code. Generally we ship within 7 business days of receipt and shipping can take anywhere from 5-15 days depending on location and size of cabinets.

Most items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Nelson Cabinetry. The destination must have “normal access” (accessible by a 53’ semi) and must be within the continental United States. Deliveries include one attempt by the shipping company to deliver the product to the customers. An individual of 18 years or older needs to be present to accept the products. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling costs.

It is the customers reasonability to prepare a clean, dry, and accessible area to accept the cabinets. The products will not be unloaded into the home but, rather drop shipped to the garage only. If no garage is available, curbside unloaded is the next available option. Once the products are delivered, it is the customers responsibility to make sure the order is complete, and all items are received. The driver will not unpack the cabinet boxes due to time restrictions; however, if a cabinet box appears to be damaged you may ask to remove the cabinet for further inspection. If you detect any missing items or damaged items from the shipment, you must document them in writing on the paperwork provided by the driver. SEE NOTES ABOVE RE: Accepting the Delivery.

Nelson Cabinetry is not responsible for loss or damage that occurs during shipment, thus it is crucial that you report any visible damage to in the presence of the carrier representative. Damages caused during shipping are not covered under the warranty. All damaged items must be reported within 7 (seven) days after the product has been delivered. Please make sure to take clear photos showing any damage.