Where should I purchase my cabinets? This is the question that every homeowner asks themselves when doing a kitchen remodel. You might consider a big-box retailer such as Lowes as a potential supplier – but what about their products’ quality, design, and customer service? Customer reviews can tell you everything that you need to know about Lowes kitchen cabinets. After all, the customer is always right (at least most of the time). So here’s what customers are saying about Lowe’s kitchen cabinets.
Photo Source: Lowe’s
Lowe’s RTA Stock Kitchen Cabinets
So, what exactly is Lowe’s? Lowe’s is a home improvement store that offers an expansive collection of household furnishings and equipment. Lowe’s has an A+ accreditation from the Better Business Bureau (BBB) that indicates trustworthiness and high performance. This grade contrasts with their low customer review rating of 1.15/5 –the reasons for this conflict will be explored in the course of the review.
Lowe’s diverse kitchen cabinet range spans from stock, custom, and semi custom with preassembled and ready-to-assemble (RTA) options. Lowe’s RTA stock kitchen cabinet range will, however, be subject to this review. The two kitchen cabinet brands at Lowe’s that fall under this category are Cambridge RTA cabinets and Valley Cabinetry.
Lowe’s Kitchen Cabinet’s Review
Prices: Cambridge cabinets cost $16.21 for a door to $783.12 for a base cabinet with three drawers; whereas Valleywood Cabinetry costs $59.99 for a door wall stock cabinet and $1099.99 for a door and drawer pantry stock cabinet.
Warranty: Valleywood Cabinetry comes with a 5-year limited warranty and Cambridge stock cabinets have a 90-day limited warranty.
Construction: Cambridge RTA in-stock cabinets are ready-to-assemble cabinets that are constructed from relatively inexpensive materials. The cabinet box is made from particleboard with MDF door and drawer fronts. Particleboard is commonly used in low-cost furniture due to its affordability. Its drawbacks, however, include fragility, short life, heat and humidity distortion, and struggles to hold screws. Customer reviews praise the quality of the Cambridge RTA
cabinets, especially in relation to their price. The soft-close drawers are further identified as a welcomed feature.
Valleywood Cabinetry is conversely constructed from higher quality materials, such as plywood for the cabinet box and solid wood doors and drawer fronts. Reviewers are mostly impressed by the dovetail drawer construction and how well-made the cabinets and hardware are.
Appearance/Texture: Customer reviews express that both Cambridge and Valleywood Cabinetry kitchen cabinets look ultra-modern and sleek. There are, however, customer complaints about the flimsiness of Cambridge RTA cabinets, which makes them likely to dent easily.
Assembly Instructions: Cambridge RTA cabinets have an installation and operating guide that is free to download on Lowe’s website. Valleywood Cabinetry conversely comes with assembly diagrams instead of written instructions. Reviewers express irritability at this as many found the pictures difficult to follow.
Self-assembly: While the lack of written instructions by Valleywood Cabinetry was problematic for some customers, others found the assembly process to be uncomplicated and trouble-free. For Cambridge, the detailed installation manual was a great help to customers and the tool-free assembly feature made the installation process even easier.
Delivery: The quick turnaround time is what customers identify as being a major selling point for Lowe’s kitchen cabinet reviewers (some customers report their cabinets being delivered within 10 days!), with free delivery and free store pickup sealing the deal. The delivery itself was problematic for most customers, with damaged products being by far their biggest complaint. Trying to reschedule a delivery also proved to be a great hassle for some reviewers.
Customer service: Sadly, the majority of bad reviews for Lowe’s kitchen cabinets have to do with poor customer service. Reviewers claim that there is improper communication from Lowe’s about orders, follow-ups, and refunds, which sullies the customer experience.
Is Nelson Cabinetry a Viable Option?
From the get-go, Nelson Cabinetry is in constant communication with our customers. Even before an order is placed, we welcome the submission of
inquiries via our website www.nelsonkb.comor by phone at 832-998- 6598. Our goal is to make sure that all of your questions are answered in a prompt and comprehensive manner. For us, keeping you well informed is a priority, so don’t hesitate to get in touch.