Home Depot Kitchen Cabinets Review: What Are Customers Saying?
A new kitchen means new cabinets. The problem is where to source these cabinets? When considering the kitchen cabinet retail landscape the first store that comes to mind is Home Depot. As far as big-box retailers go they’re pretty much up there with Lowes and Ikea. With cabinets taking up the bulk of a kitchen remodeling budget, deciding on a supplier is not a decision that should be taken lightly. Judging by its immense popularity, Home Depot seems like a good choice on paper, but what are customers really saying about their products? Let’s find out by exploring customer ratings and feedback on Home Depot kitchen cabinets.
Home Depot Kitchen Cabinets
The Better Business Bureau (BBB) has given Home Depot an A- accreditation. According to BBB standards, Home Depot is, therefore, considered to be a very reliable and trustworthy business. However, their customer review rating is 1.15/5, which is pretty low for such a popular business. Why is this? We’ll explain more about that later. In the meantime, here is a brief overview of home depot kitchen cabinets.
Home Depot provides a wide range of kitchen cabinets that range from low high quality in both the assembled and ready-to-assemble (RTA) categories. Their kitchen cabinets are further separated into stock, semi-custom, and custom divisions. For the purposes of this systematic review, we will be focusing on their in-house brand of stock RTA cabinets – Hampton Bay Cabinets.
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Hampton Bay Kitchen Cabinets Review
Price: The price range of Hampton Bay RTA starts at $95 for a wall shelving wall cabinet with dividers to $741 for a base double oven cabinet with two soft close doors and drawers.
Warranty: A limited lifetime warranty is provided on Hampton Bay finished cabinets.
Construction: The Hampton Bay stock RTA range at Home Depot consists of all-plywood-constructed white shaker cabinets. While plywood is not as durable as solid wood, it is the strongest engineered wood material. It also holds screws well and does not scratch easily. Plywood is, however, more expensive than particleboard and medium-density fibreboard (MDF) due to its superior makeup. Hampton Bay RTA cabinets additionally possess soft-close drawers and dovetail joinery, which enhances their resilience and value.
Consumers largely express satisfaction about the quality of the kitchen cabinets. They state that they are most impressed by the quality of the plywood used especially. However, some buyers complain about the weight of the plywood cabinet frames and the softness of the wood, which can chip easily if the installer is not careful.
Appearance/Texture: Hampton Bay RTA cabinets have a white painted finish, which customers indicate gives the cabinets a clean and sleek look but can also look uneven in some spots. Most of the reviews convey that the cabinets look and feel more expensive than they actually are.
Assembly Instructions: The written assembly instructions provided by Hampton Bay for their kitchen cabinets are not highly rated by buyers – in fact, they are even described as “awful” in some instances. Their main issues are that there is no parts list and the same instructions are given for all of the cabinets, even though the larger-sized cabinets require further steps in their assembly. However, the customers state that the online videos on their manufacturer’s website are more comprehensive and provide more detailed instructions.
Self-Assembly: More often than not, the customers’ reviews convey that the skill level required for assembly and installation purposes is quite high. This was disappointing to beginner DIYers who assumed that they could save on installation costs but ended up having to hire a professional to put the cabinets together.
Delivery: A big satisfaction point for buyers was Home Depot’s offer of free delivery and free returns. This reduced the cost of the cabinets substantially and made them more affordable for most customers. The website states that the Hampton Bay RTA cabinets ship in 7 days, but most customers experienced a 10 day turnaround time on average – this was unsatisfactory to some customers who felt they had been misled.
Customer Service: The reviews indicate that the customer service at Home Depot is a let-down overall. Buyers indicate that the call center employees tend to deal with complaints by promising them that “someone will get back to you,” but no one ever does. Even the live chat mechanism has proven to be defective, with customers expressing dissatisfaction with being left to wait hours at a time for a response. In some cases, customers were not even provided with delivery updates at all to their absolute dismay.
How Nelson Cabinetry Measures Up to Home Depot
Nelson Cabinetry conversely places customer service at the forefront of everything that we do. Our A+ BBB accreditation and glowing customer testimonials are evidence of this. If you would like to choose the more dependable option then email us at email@example.com at once. You will receive a response within one business day. We promise never to keep you waiting.