What if I want to cancel my order right after I place it?

You have 24 hours to cancel your order after it’s placed on NelsonKB.com.  Please call our offices at 832-998-6598 or email customer service at customerservice@NelsonKB.com and we will take care of the cancellation for you. There are no fees if canceled within 24 hours. If it’s after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee. We will let you know if there is a fee to unpack the order and restock it.


What if I want to cancel my order and it has already shipped, but I have not received it yet?

If you need to cancel your order that is in transit to you, we would need to contact the freight company to have it returned to the warehouse. You would be responsible for any return shipping fees being charged by the freight company, in addition to the initial shipping charge you paid when placing the order and a 30% restocking fee. Once the order is returned to the warehouse, you will be refunded less the shipping and restocking fees.


Are there any items that cannot be returned?

Unfortunately, products are special order only. Unless there is a defect found prior to the customers inspection, returns or exchanges won’t be granted as product is created specifically for the customer, and cannot be reused or resold. All returns and exchanges must be authorized by Nelson Cabinetry. See Details.


I measured wrong, whoops; can I return a cabinet?

Yes, absolutely, as long as the item you wish to return is in the original packaging and it has not been opened. Box must be sealed correctly to ensure shipment back to us. Just contact customer service and they will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of our multiple warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item.

There is a 30% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself. Refunds for returning items may take up to 60 days for complete processing with your credit card company.


I received the wrong cabinet/accessory, now what?

If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days at 832-998-6598 or customerservice@NelsonKB.com, and we will process and ship your correct items as quickly as possible. Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label. Please confirm shipping email matched cart purchase within 24hrs.


Is there a restocking fee for returned items?

Yes, there is a 30% restocking fee on all returned items. Our products are sold at such deep discount, we generally never accept return. However, we understand mistakes happen.


My order (or part of my order) was received damaged, can I return it?

Don’t worry! There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed (please see What if something on my order is damaged?). If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 30% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver provided you).


Can products be returned?

Unfortunately, products are special order only. Unless there is a defect found prior to customer inspection and take over on the day of delivery, returns or exchanges won't be granted as product is created specifically for the customer and cannot be reused. All returns and exchanges must be authorized by Nelson Cabinetry.