Do I need to be home to accept my delivery?

Yes - If your order is shipping with a freight company, you must be home for the delivery. After placing your order, customer service will email you a shipment confirmation which includes all your shipping information. Once the order arrives at your local freight terminal, the freight company will contact you to schedule the delivery date that is convent to you. You will know exactly when to expect them.

No - If your order is shipped with Ground shipping, no one needs to be home, the package(s) will be left just like any other package delivered by the mail service.

How can I pay for my order?

We accept MasterCard, Visa, Discover, American Express, PayPal, Bank Checks and Money Orders.

What if I entered my Shipping Address wrong or need to change it?

Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed after shipment, most freight companies will charge a fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges.

What if I have to cancel or make changes to my order?

If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order. After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping. While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order.

Where is your company?

Nelson Cabinetry is a Texas based company with headquarters in Dallas. Our products ship out of various locations throughout the United States.

Do you have a showroom where I can see the cabinets?

We do not have a physical showroom. This helps us cut down on overhead expenses and pass on the savings to consumers. However, it is possible to order door samples or browse our photo gallery.

Are kitchen designs free of charge?

Yes! Nelson Cabinetry offers a free design service to all of our clients. There are no hidden fees or binding obligations. All you have to do is email us the dimensions or photo of your kitchen and one of our designers will work with you to create your dream kitchen. Designs must be approved and verified by the customer before confirming the purchase. Nelson Cabinetry does not guarantee or take responsibility for any design. All designs are recommendations based on the information that we are given and all information must be submitted in writing, not verbally.

If I email you a design, can you give me a quote?

Yes, if you already have a design, you are more than welcome to sent it to us and we will try to give you a better price!

Do your products have a warranty?

Yes, all products come with a Limited Lifetime Warranty.

I have a quote from a competitor, can you beat it?

In most cases, YES. If you’ve already got a design from one of those other websites for RTA or Cabinets that Clique together, you are more than welcome to send it to us. Let our team review the layout and we will do everything we can to provide a better price! Our quality and price is not available from anyone else.