- Nelson Cabinetry customer service representatives are available Monday – Saturday 9am-7pm EST. The best way to reach is via email or phone.
- While browsing and ordering through our website, you are responsible for maintaining the confidentiality of your account and for restricting access to authorized users only. By ordering through Nelsonkb.com you agree to accept responsibility for all activities that occur under your account. You must be of legal age to make any purchases on our website. You also agree that all information that is entered into the system is true to the best of your knowledge. Nelson Cabinetry reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
- All orders are final. There are no cancellations, returns or exchanges, unless approved by Nelson Cabinetry. If an order is approved, unopened packaging will incur an 18% restocking fee upon return receipt and opened packaging will incur a 25% restocking fee upon return receipt. Once a cabinet has been assembled it is no longer eligible to be returned. The customer is responsible for setting up all return shipments. Thus, it is crucial to make sure all cabinets ordered are correct.
- Confirmation emails are sent at the time of purchase reflecting the order and payment details. If items on your order are found to be out of stock, our customer service team will notify you and special arrangements will be made to meet your needs. We do our best to keep an adequate supply of products on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges. All shortgages will be reported within 72 hours of receipt.
- Orders shipped to Texas will be subject to sales tax. Use taxes may be applicable in other states as well.
- At times our vendors make changes to their product offering without notice. If your order is affected by one of these changes, we will do everything we can to fulfill your needs in a timely manner.
Disclaimer dinonelsonkb 2018-02-09T14:05:04-06:00