You have 24 hours to cancel your order after it’s placed on NelsonKB.com. Please call our offices at 832-998-6598 or email customer service at customerservice@NelsonKB.com and we will take care of the cancellation for you. There are no fees if canceled within 24 hours. If it’s after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee. We will let you know if there is a fee to unpack the order and restock it.